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This event has concluded
You can read a summary of the event, participant feedback and the lessons we learnt in the Event Summary tab below.
Background
In these uncertain times and the recent restrictions to support social distancing, we have had numerous requests of how our EngagementHQ digital tools can be used to replace or mimic face-to-face engagement events.
While many are familiar with how you can use our eight digital engagement tools, there are many ways these tools can be used to support and increase online engagement, or to be used to host an 'online event'.
Feature Tool
This live event will focus on EngagementHQ's Stories Tool.
Empathising with your community is essential for understanding the "lived" experience in relation to an issue or event. This tool allows people to share rich-media including videos and images. It also allows the contributor to receive comments on their contribution and there is also a sentiment tracking feature where people can like or dislike these comments. This tool is used best when it's part of a design thinking methodology, to truly understand your community's needs and desires.
In this event, we're asking you all to share your stories of how a single moment or key development(s) shifted the focus or approach of an engagement project.
When
Wednesday 22 April at 11.30am (AEST – that's Victoria time).
Details
Stage one
11.30am: Sign up.
11.35am: Take the Quick Poll
Have you had to change your engagement methodology during a consultation?
Stage two
11.45am–12.30pm: Tell us your story using the Stories Tool
Share your stories of how a single moment or key development(s) shifted the focus or approach of an engagement project. We're accepting stories until Wednesday 22 April, 5pm. Please refresh your screen regularly to see other people's stories.
Stage three
We will look further into the data using EngagementHQ's tagging and sentiment analysis features and report back on the key findings on Thursday 23 April (via the Newsfeed Tool).
This event has concluded
You can read a summary of the event, participant feedback and the lessons we learnt in the Event Summary tab below.
Background
In these uncertain times and the recent restrictions to support social distancing, we have had numerous requests of how our EngagementHQ digital tools can be used to replace or mimic face-to-face engagement events.
While many are familiar with how you can use our eight digital engagement tools, there are many ways these tools can be used to support and increase online engagement, or to be used to host an 'online event'.
Feature Tool
This live event will focus on EngagementHQ's Stories Tool.
Empathising with your community is essential for understanding the "lived" experience in relation to an issue or event. This tool allows people to share rich-media including videos and images. It also allows the contributor to receive comments on their contribution and there is also a sentiment tracking feature where people can like or dislike these comments. This tool is used best when it's part of a design thinking methodology, to truly understand your community's needs and desires.
In this event, we're asking you all to share your stories of how a single moment or key development(s) shifted the focus or approach of an engagement project.
When
Wednesday 22 April at 11.30am (AEST – that's Victoria time).
Details
Stage one
11.30am: Sign up.
11.35am: Take the Quick Poll
Have you had to change your engagement methodology during a consultation?
Stage two
11.45am–12.30pm: Tell us your story using the Stories Tool
Share your stories of how a single moment or key development(s) shifted the focus or approach of an engagement project. We're accepting stories until Wednesday 22 April, 5pm. Please refresh your screen regularly to see other people's stories.
Stage three
We will look further into the data using EngagementHQ's tagging and sentiment analysis features and report back on the key findings on Thursday 23 April (via the Newsfeed Tool).
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Thank you to everyone who participated in this event!
Key themes
Communities and participants often just want to be heard. So if you’re put on the spot, listen. And provide scope upfront to avoid an ambush of off topic consultation.
When you’re under pressure to pivot, having a framework to refer back to will ensure you can continue to engage effectively. If things are escalating, consider setting up a community panel to ensure a fair distribution of voices can be heard, representing all the different interests.
It can be hard to be sitting in a consultant seat. When embarking on engagement, avoid assumptions and get familiar with the actual data at hand to ensure no surprises as the genuine engagement kicks off.
Insights
EngagementHQ's Stories tool is best used over a longer timeframe. This people time to provide considered, balanced feedback.
Pair this with other EngagementHQ tools in the live environment so there are some immediate activities and opportunities to engage as the stories start coming together
Continue to update your project page and use the Newsfeed tool to report back on outcomes and key ideas that emerged.
