Event summary

Communities and participants often just want to be heard. So if you’re put on the spot, listen. And provide scope upfront to avoid an ambush of off topic consultation.

When you’re under pressure to pivot, having a framework to refer back to will ensure you can continue to engage effectively. If things are escalating, consider setting up a community panel to ensure a fair distribution of voices can be heard, representing all the different interests.

It can be hard to be sitting in a consultant seat. When embarking on engagement, avoid assumptions and get familiar with the actual data at hand to ensure no surprises as the genuine engagement kicks off.

EngagementHQ's Stories tool is best used over a longer timeframe. This people time to provide considered, balanced feedback.

Pair this with other EngagementHQ tools in the live environment so there are some immediate activities and opportunities to engage as the stories start coming together

Continue to update your project page and use the Newsfeed tool to report back on outcomes and key ideas that emerged.