What has been your biggest challenge, in shifting towards a digital first engagement approach ?

4 months ago
CLOSED: This discussion has concluded.

Hi, I’m Jodie, like many of you, I am working remotely, from my home in sunny Sydney. 

Our topic for our discussion is all about how we’re adapting to a world where digital tools have become the primary way for us to connect. With face to face engagements temporarily off the table, no doubt you’ve had a whole heap of new and unfamiliar digital tools thrust at you, and it's likely that many of them are fast becoming your 'go to' methods engagement. 

For anyone not used to operating in this ‘Digital-first’ world, this is likely to be extremely overwhelming, and many of us will be experiencing similar hiccups, hurdles, headaches. So jump into the conversation below to offload, and let’s unpack some of these challenges together!

This conversation is open from 11:45am - 12:00pm, at 12:00 we encourage you to explore some of the other chats. To get the conversation started, i’ve loaded in a few comments, feel free to like/dislike and comment, or go ahead and submit a new one.

This is a safe and moderated space for kind and constructive conversation. The forum will be facilitated by Jodie House.

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  • Admin Commented Jodie H - Bang the Table 4 months ago
    Hi everyone,

    Thanks so much for getting involved in the discussion.

    Please could I direct you back to the original facilitators discussion where Dan will provide an update and guide you to some summaries.

    Jodie
  • Admin Commented Jodie H - Bang the Table 4 months ago
    Do you feel confident adapting to a 'Digital-first' engagement approach?
    Like for Yes
    Dislike for No
    Hide Replies (10)
    • Jo 4 months ago
      Regardless of tools and access, I'm worried if now is the time to engage- are people in the right headspace? Could this be a waste of time and come back to bite us or create more stress for people?
      Hide Replies (4)
      • Admin Commented Jodie H - Bang the Table 4 months ago
        Hi Jo, it's a really valid point and is definitely going through a lot of people's minds at the moment. It would be really interesting to find this out directly from our communities and key stakeholders. I guess a great place to start could be to run an engagement to find out exactly this? How are people feeling, what do they want to engage on and how would they like to be engaged?
        Hide Replies (3)
        • ChantayDC 4 months ago
          Hi Jo & Jodie, I think for some people who are digitally engaged with their families and friends, and confident in finding meaningful activities to do, they probably don't need services trying to engage with them. But I can think of others in our community who are socially isolated and now that they can't access services worry how they will cope, I feel for these people it is important we try to engage. Give them a connection, a sense of belonging, and meaningful things to do with their time. But whether they have the skills and technology to engage is another question.
          Hide reply (1)
          • Admin Commented Jodie H - Bang the Table 4 months ago
            I couldn't agree me. It's interesting how all members of the community have come together and are on level playing field of connection.
        • Cecilia Burke 4 months ago
          speaking personally, I'm loving the opportunity to engage online at the moment
    • ChantayDC 4 months ago
      I feel confident adapting to a digital first engagement approach but I am concerned the people I am trying to engage with don't have the skills or even the tools they need to stay engaged.
      Hide Replies (2)
      • Admin Commented Jodie H - Bang the Table 4 months ago
        Hi Chantay, using a wide range of tools can help to accommodate varying levels of digital awareness and skills. What tools are you using at the moment?
        Hide reply (1)
        • ChantayDC 4 months ago
          Hi Jodie,

          At the moment we are using the ideas boards and surveys.
    • Cecilia Burke 4 months ago
      Hi Jodie, do you mean confident with the technology, or that it's the right approach? I think initial relations work best if in person, then online can take off from there ...
      Hide reply (1)
      • Admin Commented Jodie H - Bang the Table 4 months ago
        Hi Cecilia, both are extremely valid. You raise a great point, not everyone will have started this transition yet and some are maybe unsure as to whether or not it is the right approach, particularly if they do not have access to tools or budget.
  • Admin Commented Jodie H - Bang the Table 4 months ago
    Are you receiving any feedback from your staff, stakeholders and community about how you're engaging with them through digital means? e.g. What do they like/don't like
    Hide reply (1)
    • Cecilia Burke 4 months ago
      not yet Jodie - bit too early to tell
  • Admin Commented Jodie H - Bang the Table 4 months ago
    If your organisation is working from home, how have you been keeping staff connected and what's been difficult?
    Hide Replies (2)
    • ChantayDC 4 months ago
      Yes we are mostly working from home. I think we are doing that quite well, connecting through regular video meetings and group chats. But I am lucky to work in an organisation where people are all reasonably confident with technology.
      Hide reply (1)
      • Cecilia Burke 4 months ago
        Me too Chantay, my organisation has a minority who are very accustomed to WFH - now maybe a majority will get accustomed to it too!
  • Admin Commented Jodie H - Bang the Table 4 months ago
    Are you finding connecting in a digital environment more or less personal? e.g. picking up social cues and 'gut feelings'?
    Hide Replies (2)
    • Audrey 4 months ago
      We are so connected these days that technology can be presonnable is it is not set and forget. I mean there are dating apps that people meet, connect and develop a relationship online. So I think it is just a different way of communicating. I suppose we just need to not just set and forget and use remember to use normal communication techniques.
    • ChantayDC 4 months ago
      I think more personal. You are seeing people in their home environment and sometimes their families pop in without realising there is a meeting going on.
  • Admin Commented Jodie H - Bang the Table 4 months ago
    Welcome everyone, you’ve chosen a great discussion.

    To get the conversation started, i’ve loaded in a few comments below, feel free to like/dislike and comment, or go ahead and submit a new one.

    Don’t be afraid to jump into the conversation to offload and share your experiences. Let’s unpack some of these challenges together, whilst being as constructive as possible.