What offline or other engagement ideas could you consider to promote inclusiveness and compliment your online presence?

4 months ago
CLOSED: This discussion has concluded.

Hi everyone and a warm welcome. My name is Nicole Vaughan and I am Engagement Manager at Bang the Table covering Victoria, South Australia and Tasmania. I've been involved with lots of great conversations on building online engagement presence and particularly now around connecting socially online in a time where physical distancing is required. Join us here to share your thoughts and learn from others around engagement ideas that promote inclusiveness to compliment your online engagement strategy.   

This conversation thread is open to the group from 11:45am - 12:00pm and at 12:00pm we encourage you to explore other discussion forums and welcome others here to join the chat.

To kick things off I have shared some opening thoughts and questions which you can reply to. Please feel free to start your own threads and take it in a direction that is meaningful to you.

PS: Keep refreshing your page so you can see what others have contributed. And feel free to share links to any resources 




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  • Admin Commented Nicole Vaughan 4 months ago
    With the postal service still operating as an essential service currently - are you considering or already adapting to a traditional toolbox of promotion and engagement via post outs/consult packs?
    Hide Replies (10)
    • Carly Pascoe 4 months ago
      We haven't yet-more so we are talking about how to think outside the box with technology
    • Admin Commented Dan Popping - facilitator 4 months ago
      Hi Nicole, I have used 'reply paid postcards' many times to get people involved.
      Its even better if you can 'hand deliver' them, but a quick and easy way for people to give feedback on a particular topic.
      If you set it up with a 'tear off part' that is already postage paid, you can include the instructions and basic project info on the other part that they keep.
      I have found this to be a cheap and easy tool to use
    • Emily Norris 4 months ago
      Hi guys, sorry I'm late to join the chat. Emily from Project Marinus in Tasmania here.
      One of the communities we are enageing with are in a remote area and internet connect/mobile phone service isn't great. And there's a couple of key stakeholders that aren't online. Post may be an important option for us.
      Hide Replies (2)
      • Admin Commented Nicole Vaughan 4 months ago
        Welcome Emily. Yes postage becomes very important when mobile and online access is low. Are there any central points where people can access online where you are engaging? Using post in a creative way...maybe include a game for children or a colouring in or activity could be a great way to interact with your project too
        Hide reply (1)
        • Emily Norris 4 months ago
          Yes, good idea - or I saw someone was talking about hampers - maybe supporting a local business by including an 'extra' to keep it light-hearted and useful...
    • MJL 4 months ago
      We are looking into doing some mail outs, however budget is a big restriction for us.
      Hide Replies (4)
      • Admin Commented Nicole Vaughan 4 months ago
        Agree and also have heard lots of local print houses closing down too so how can you tap into existing printers. Perhaps local print businesses who might be doing tough would be willing to partner for such an initiative in return for advertising their logo on the mail out or recognition in the print out.
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        • MJL 4 months ago
          That is a great suggestion, thank you!
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          • Audrey 4 months ago
            Did Bang the Table release SMS function? I think I saw something on LinkedIn, and maybe this is a cheaper way to get a quick message out? Drawing them into your digital space? I know my neighbour picks up his mail with gloves. He tells me if it is not addressed he throws it in the bin. As he thinks it could have been contaminated.
            Hide reply (1)
  • Admin Commented Nicole Vaughan 4 months ago
    Thanks everyone for your open and wonderful brainstorming and ideas here today. Please head back to Dan's Facilitators Forum we will share a summary from all the groups :)
  • Admin Commented Nicole Vaughan 4 months ago
    What are your thoughts on how we can connect with those that may face additional challenges in terms of access to the online engagement world? Example: Library and community centre closures meaning no equipment/network opportunities. Isolated older residents with no access to technology devices
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    • Jan Logan BCC 4 months ago
      I have been thinking about this quite a bit and still don't have any brilliant ideas as yet....
      However, I hear that school in low socio-economic areas are developing paper based 'packs' to be delivered to families that do not have internet or computer access. I wonder if schools could be set up to be a 'Key first to know" agent and community centres and libraries etc work with them to lessen the load of the issues they will be privy to?
      This doesn't solve the option of people without kids or those that are completely disengaged, perhaps Centrelink could be a touch point for services to work in collaboration?
      would love to hear people's thoughts
      Hide Replies (2)
      • Admin Commented Nicole Vaughan 4 months ago
        Yes I have heard schools have been compiling paper packs for students. Have also seen a lot of rental drives to gather equipment amongst those more fortunate to loan during this period. Love the idea of tapping into Centrelink to help with this kind of service to in partnership.
        We may need to prioritise in the reopening of centres the public facilities such as libraries. I also know some community centres that have got strict set ups with limited access points and numbers.
      • Carly Pascoe 4 months ago
        We have a real mix in our area-some schools are doing everything online (my daughters primary school) whereas others I know of are doing only printed off packs that are being posted home. I think most schools (in our area anyway) are responding well to what they know their families will need. Access to technology and information is such a massive issue at a time like this. I have heard mixed things about NDIS providing technology or not also
    • MJL 4 months ago
      A recent idea we have discussed is including a flyer about one of our relevant projects (information about essential services) in food hampers that are being distributed, as well as greater promotion of phone numbers.
      Hide Replies (2)
      • Jan Logan BCC 4 months ago
        Great idea MJL
      • Admin Commented Nicole Vaughan 4 months ago
        Great idea tap into what people do have access to at this time. Have also heard of posters going up at supermarket noticeboards/schools/pharmacies and essential touchpoints
    • Carly Pascoe 4 months ago
      We have also seen some amazing community initiatives starting, which I am sure is happening everywhere. A woman who lives in the same area as me delivered 200 letters to people in the streets around her house. Inside was a green card and a red card. The idea is that you put a green card in your front window (that you can see from the street) if you are ok. You put the red card up if you need help. Local people walking around can look and see. If they see a red card they could knock on the door and see if the person is ok. She also included her phone number for anyone who needs someone to get them supplies! People can be amazing :)
      Hide reply (1)
      • Admin Commented Nicole Vaughan 4 months ago
        Great idea Carly and keeping it simple. We are seeing a lot of these pop up community initiatives in FB group settings. I think it is a great opportunity for councils and our clients to show leadership in driving some of these initiatives and sharing these ideas too.
    • ChantayDC 4 months ago
      We have popped some information into the local newspapers that get delivered to households.
  • Admin Commented Nicole Vaughan 4 months ago
    With mental health in the community being a major concern particularly during a period of social restrictions and high unemployment - is your organisation looking at methods to build community connection and lift spirits through online engagement technology or other means?
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    • Jan Logan BCC 4 months ago
      Hi Nicole,
      I would like to think that our current situation might open up some ideas for local councils to check in and engage with our communities without a particular LG "purpose" in mind. It would be great to get back to some community development principles in terms of 'just checking in' or 'mapping the issues' for people as the engagement focus. Any ideas on how we can offer this idea to our decision makers and the best tools on EHQ to facilitate this?
      Hide Replies (3)
      • Admin Commented Nicole Vaughan 4 months ago
        Absolutely a great time to tap into this when people need council most. Our Places tool is a great way to get community thoughts. I love the idea of using the mapping tool to showcase community spirit like the chalk art, teddy bears in windows, street concerts etc. Also love the use of Ideas tool for people to share creative outlets for ''çhecking in'' - what resources people are using, how are they checking on neighbours.
        Council could also take a shared approach in helping each other by creating a ''check in'' neighbourhood form for people to offer assistance and people to ask for assistance via EHQ Survey form in a safe environment rather than broader social media groups
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        • MJL 4 months ago
          I love those ideas Nicole. I also think it would be fun to start seeking ideas from people on how to celebrate or come together post-Corona, so that we can start planning an event with community input for when restrictions start to ease.
          Hide reply (1)
          • Admin Commented Nicole Vaughan 4 months ago
            Love this idea too. We need to encourage the forward thinking and great community bonding to be shared at the end. You could utilise the story telling or Ideas board to gather peoples thoughts on what that event could look like. Ideas tool also allows people to comment and vote on ideas too so great to get insights as a collective
    • MJL 4 months ago
      Our Community Capacity Building team have been building a community directory of essential services, resources and initiatives relevant to Coronavirus (with an emphasis on local services). We have used Engagement HQ to build the directory.
      Hide reply (1)
      • Admin Commented Nicole Vaughan 4 months ago
        Yes having a central point of information is so integral for community now. great to hear EHQ is working for you on this Miro
    • Carly Pascoe 4 months ago
      Yes definitely. Our community engagement, community development and youth services teams are going to be working together around a range of projects.
  • Admin Commented Nicole Vaughan 4 months ago
    What methods are you using to educate the community who might be new to technology and build confidence in their ability to engage online?
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    • Carly Pascoe 4 months ago
      This is something that we are struggling with. We are running a naming project for some new suburbs and I was supposed to be facilitating some community working groups in a few weeks time. I am using EHQ to host the workshops instead, and will use forums and other tools, however am talking to each participant individually about their ability and access to do this. It's not always easy!
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      • Admin Commented Nicole Vaughan 4 months ago
        Hi Carly, welcome and absolutely agree it is a challenge. Have you considered an approach of digital mentors to help with building people's capabilities?
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        • Carly Pascoe 4 months ago
          Essentially that will be the role that I will be playing! We will have 2 forums, one for members of our Aboriginal community who will review any Aboriginal words that are suggested. I was speaking with one of our Traditional Custodians this morning on the phone and tomorrow we are going to practice a skype video call with her and another Traditional Custodian :) Ideally I will work with each person to build their capacity to be able to access EHQ and the website and contribute to the forums
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          • Admin Commented Nicole Vaughan 4 months ago
            Oh fantastic love that linkage to traditional owner groups. I think too if you can build out really clear FAQs on the EHQ and step by step info sheet like Dan has done in project description today it helps break it down for people
  • Admin Commented Nicole Vaughan 4 months ago
    We're Live - Please use this thread to say hi and introduce yourselves. You can jump in and comment on thoughts below:-)
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    • Carly Pascoe 4 months ago
      Hi, I'm Carly, I'm from Wollongong :)
    • MJL 4 months ago
      Hi Nicole, I'm Miro from Bayside Council
      Hide reply (1)
      • Admin Commented Nicole Vaughan 4 months ago
        Hi Miro - welcome. Looking forward to your thoughts here :-)
  • Jan Logan BCC 4 months ago
    Ni Nicole, Jan here from Brisbane. Thanks for leading this discussion forum
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    • Admin Commented Nicole Vaughan 4 months ago
      Welcome Jan! Thanks for joining an important conversation topic I believe